FAQ

Are You genuine website?
YES, we are estabilished business,that  moved to a new domian name. You can ask us for some free samples, please write to customer service.

Is your company legit and safe to use?
The answer is yes we are 100% legitimate trading in 1 shape or form for several years now

What appears on my bill or statement?
Very discreet and anonymous. We do not use chemical or drug related desryption etc.

Just had a call from my bank to confirm my payment, why?
Our billing is done outside EU, some banks will call just to confirm its you making the transaction.

Security Checks?
Somem new customers you may be asked to complete a security check, if you do that you will get some free samples, If your order is over the value of €100, you may be asked for the fpicture of your id with front of your card

Do You ship to the USA or UK?
NO we do not ship to the USA or UK at all sorry!

Where is my order shipped from?
Europe

I have not received any emails about my order, have you shipped it?
All orders receive email updates, If you have not yet received an email then please check your junk or spam mailbox

What are my payment options?
We can currently accept Bitcoin

How long should my order take to arrive?
International orders will take a little longer, but to mainland Europe the average shipping time is 3-7 business days and the rest of the world 7-12 business days.
DO NOT CONTACT US TO CHASE YOUR ORDER UNTIL AFTER 21 DAYS FROM SHIPPING DATE.

We use Airmail It can take up to 21 days for some orders to arrive and the tracking to work (if paid for).
After 21 days if you have not received your order contact us with your order number etc.

Do you offer UPS Express Shipping  or any other courier?
NO.

How much can I order from you?
We can supply even few KG’s, contact us for a quote.

Do you accept PayPal?
No we do not accept PayPal
 

Do you supply FREE samples?
Yes we do

I ordered the wrong item can I return or replace it?
No sorry, due to the nature of the business all sales are final

How will my order be packaged?
All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name

How can you guarantee my order will arrive to my address?
If your order does not arrive we will simply reship it free of charge after 21 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legality

My order has not arrived yet can you call the mail service and see why its delayed?
No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.

Do i get a tracking number with my order?
Yes all orders are supplied with a tracking number unless you select the a no tracking option (AIRMAIL). Airmail carries no insurance or reship option.

My order has not arrived after 21 days, can i have a refund instead of a reship?
No you will not get any refund,
 

What are my shippng options?
- AIRMAIL: 5€ (No tracking or reship) - WORLDWIDE
- TRACKED: 11€ (Tracking no insurance or reship) - EU Only